Thank you for shopping with plinthnimbus.shop.
Notice: Due to continued financial losses, the merchant has decided to conduct a clearance sale at a loss. While all eligible return requests will continue to be honored in accordance with this policy, product availability may be limited due to the ongoing clearance.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Include all original packaging and accessories, if applicable.
- Not be damaged due to misuse, negligence, or improper handling after delivery.
Non-Returnable Items
Returns may not be accepted for:
- Items showing signs of use or damage caused after delivery.
- Products returned without sufficient packaging that results in damage during transit.
- Gift cards or other non-returnable promotional items, where applicable.
Return Process
To initiate a return, please contact our customer support team and provide:
- Your order number.
- A brief description of the reason for the return.
- Photos of the item if it is damaged, defective, or incorrect.
Our support team will provide further return instructions after reviewing your request.
Refunds
Once the returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be processed to your original payment method. Refunds are typically credited within 3 business days after approval, depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. We will work with you to provide an appropriate resolution, which may include a replacement or refund where applicable.
Shipping Costs
Original shipping charges are non-refundable unless the return is the result of our error, such as receiving an incorrect or defective item.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us at:
Email: contact@plinthnimbus.shop